About Us
Enkonet Teknoloji is a technology company that develops software, hardware, communication and technology solutions for public institutions and large organisations, and designs, implements and sustains them.
Our journey began with telecommunications and network infrastructure and today extends to critical government systems used at national scale, with high data and user capacity. We design our software and hardware solutions to scale with demand, guided by high performance, reliability and sustainability.
For us, every project starts with the right analysis. By understanding an institution’s needs, the way it works and its future requirements, we develop a design and technology approach tailored to it, rather than offering ready-made, one-size-fits-all solutions.
Throughout this process, from analysis to design and from technology to implementation, our aim is not just to build a working system but to deliver a reliable, sustainable and measurable solution that makes the institution’s work easier.
In our systems used for critical public services that must run 24/7 without interruption, performance, security, continuity and rapid response are among our top priorities. We take our projects to the field, commission them and keep systems running through after-sales support.
Enkonet’s strength comes from its experienced team of expert engineers, software developers and strong field crews. Our flat organisation lets us make decisions quickly, follow technological developments closely and adapt fast to changing needs.
For us, the value of technology is not in producing technology for its own sake, but in analysing the right need correctly and bringing the right design together with the right technology to create a real solution.
The most important measure of our work is customer satisfaction. We aim to deliver fast and sustainable results without compromising on quality or reliability. We also see developing environmentally responsible, resource-efficient and forward-looking solutions as a natural part of how we work.
Enkonet Teknoloji analyses, designs, strengthens with technology, communicates and delivers in the field.
Because we don’t just install systems; we build solutions that work and last.
Integrated Management System Policy
Our policies on information security, quality, IT service management, business continuity and personal data protection.
Information Security Policy
In our field of activity, meeting legal requirements, delivering services that respond to the needs and expectations of our clients, suppliers and third parties, providing access to services in a high-quality, fast and secure manner, and ensuring our employees can reach information assets on time, completely, accurately and without interruption are of great importance. To protect its own information and that of its clients and third parties, the company has established an Information Security Management System (ISMS) in line with ISO/IEC 27001:2022. The purpose of the ISMS is to protect information, assessed in terms of confidentiality, integrity and availability, against all internal or external, intentional or accidental threats, and to ensure that activities are carried out effectively, accurately, quickly and securely. Information security is a corporate responsibility aligned with our corporate goals. The roles, responsibilities and owners required to run information security processes have been defined and assigned, covering all units using the IT infrastructure, third-party users accessing information systems and suppliers providing technical support. Potential risks in all areas within the ISMS scope are identified, assessed and reduced to an acceptable level with controls in line with the standard, and the ISMS is kept alive through the risk assessment procedure.
Quality Policy
In our field of activity, meeting legal requirements, delivering services that respond to the needs and expectations of our clients, suppliers and third parties, providing access to services in a high-quality, fast and secure manner, and customer satisfaction are of great importance. The Quality Management System is a corporate responsibility aligned with our corporate goals. Our priority objectives are to keep customer satisfaction at the highest level, increase effectiveness and efficiency, manage resources efficiently, manage customer feedback effectively and improve continuously. The roles, responsibilities and owners required to run quality management processes have been defined and assigned.
IT Service Management Policy
The company commits to delivering its services in line with the ISO 20000-1 IT Service Management standard; continuously improving the effectiveness of the Service Management System and its services; ensuring the IT service infrastructure and continuity for all transactions carried out through its electronic applications; ensuring the satisfaction of users and stakeholders; aligning the departments that provide services so that customer needs are understood, prioritised and met correctly; putting in place the measures needed to build, develop and run a structure that meets IT service management requirements; meeting legal requirements; and fulfilling the requirements of ISO 20000 by managing risks and opportunities effectively and continuously improving all IT processes.
Business Continuity Management Policy
The company delivers its services in line with the ISO 22301 Business Continuity Management System standard. In events beyond its control, such as disasters or emergencies, it keeps business continuity plans ready and up to date, aiming first to ensure the safety of life and then to keep its services and activities unaffected, or affected as little as foreseen. To make sure the plans work in emergencies, it runs exercises that take legal obligations, policies and customer expectations into account; analyses risks that could cause service interruptions and takes precautions against them; manages internal and external communication on business continuity; and meets the requirements of suppliers, customers, shareholders, employees and legal authorities.
Personal Data Protection Policy
The main purpose of this policy is to explain the personal data processing activities the company carries out in compliance with the law and the systems adopted to protect personal data, and to ensure transparency by informing the people whose personal data is processed, in particular our clients, potential clients, employees, job applicants, company officials, visitors, the employees and officials of institutions we work with, and third parties. For the personal data it processes, the company commits to working in line with the ISO 27701 Privacy Information Management System standard, meeting legal requirements and continuously improving by managing the related risks.
Customer Satisfaction Policy
The company follows a customer-focused approach based on transparency, in which customers can easily submit requests and complaints; these are handled objectively, fairly, carefully and confidentially, assessed in line with legal requirements and company policy, and followed by the improvements and controls needed to prevent recurrence. We first accept that our customers are right and examine the cause of each complaint from that perspective, treat every issue raised as an opportunity to improve, and aim to build strong, accurate, clear and lasting relationships after the products and services we deliver.
Complaints Policy
No fee is charged to customers for handling complaints and no gain is obtained in any way. Employees observe objectivity throughout the resolution process: the complaints procedure is open and accessible to customers; complaints are handled fairly and without prejudice; care is taken to establish the facts completely, taking all parties into account; and the information of customers who submit complaints is confidential and is not shared with third parties outside the company unless required to resolve the complaint.
In this context, the company commits to fulfilling the requirements of its Integrated Management System standards, meeting legal requirements, making all applicable controls effective, and continuously improving the Integrated Management System every year in line with new areas of application and developing technology.
Certificates
Our management system and service competence certificates. Click a certificate to view it full size.